I am writing to you today as I was completely traumatised by an incident which occured at your Albany, NZ store this afternoon. My husband and I were searching for a Christmas present for me, as I absolutely love the Michael Hill brand, My engagement and wedding ring, the earrings I wore at my wedding and first gifts from my husband while were dating have all come from the store.
As we were trying things on I asked to have my rings cleaned. Having narrowed down what we wanted to purchase we decided to have a think about it, walk around and return to the store. I asked for my rings back...we waited and waited and my husband looked at me aftyer avbout 15 minutes and said I think there is a problem. The staff would make eye contact with us and they all seemd to be rushing around. Finally, Dorianne who Ihas always helped me previously approached me and said there had been an accident with my rings. They had given them to another customer. I could not believe this. In what world does this happen? She said the customers was on their way back to the store with my rings.10 minutes later, Anita brought me my rings.
this incident is disgraceful, and I am sick to my stomach that someone could have just walked away with my wedding and engagement rings over $8000 worth.
I will never purchase another item from Michael Hill and will be spreading this story thorugh all means possible as I am disgusted.
The only person in this who was helpful and honest was Dorianne, everyone else was cowardly and acted in total ignorance.