Complaint / review / scam report
Enprise Solutions Limited
None delivery of services that have been invoiced. Lack of response to emails seeking an explanation and credit
I am a retired partner of Ernst and Young and more laterly Staples Rodway Waikato. In recent months I have been consulting to a client of Staples Rodway assisting them with financial and management issues. Part of this process requires the client to improve its standard of reporting. I recently requested the client to ask their software support company if they could add another field in the GL to allow a new excel based report to be produced using GL information. Enprise supposedly advised on this work and certainly charged for doing so on invoice 69973. After giving this advice and logging a ticket with MYOB for P&L customisation, GL Enprise then advised it would require the client to upgrade to the lastest version of Exonet to enable the new report to work. Enprise charged a total of 1 hour for receiving the request and logging this with MYOB. Enprise have delivered nothing, and should have known the request was not possible before logging the request with MYOB and charging my client for doing so. Anybody charging $200 per hour as a consultant should know sufficient about the software to understand its capabilities. Enprise had access to the client software at all times and certainly knew the operating version when first receiving the instruction. I then became involved being incredulous that such a simple request could not be implemented. I spoke with Zach Choi on the telephone about this, and also about another issue that should have taken less than 10 seconds to resolve if Zach had a basic understanding of the Exonet software. I managed to solve the issue myself by reading the manual. Once again Zach contributed nothing to solve our issue. I also discussed the previous GL issue with Zach who then logged a requesst for somebody to contact me. This was done by a sales rep about 3 days later. I asked this person to provide a written quote to upgrade the Exonet system if that was required to ensure the customised GL report would run. I am still waiting for the quote to upgrade the system. It is over a month since I last spoke with anybody at Enprise. Yesterday I sent 2 emails requested a response to my complaint about the Enprise invoice. I have not received the courtesy of a reply from Enprise. I must move forward as this business requires service providers who are empathetic and deliver services on a timely basis. We need to appoint a new service provider on Monday to assist with customisation requirments and maybe some user training. Your speedy assistance to resolve this issue would be appreciated.
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