» » KFC - Birkenhead - Service and food - presentation unsatisfactory | #1401

Complaint / review / scam report
KFC - Birkenhead
Service and food - presentation unsatisfactory

Hi- I drove through the Kfc drive though in Birkenhead on wedsnesday 7th December, due to distraction and hesitation I drove past the speaker I got to the window and apologized and said I would however like to place an order
There was one car behind and it was not overly busy
The manager proceeded to growl me and said that in ordering I am holding up other customers . I replied that I said I am sorry and there is just one person behind me and could I place an order or not
He replied, ok this time but next time you cannot do this . I was growled in front of my children and told the manager I apologised but you can either serve me if you wish or I can just drive on it is late and I want to get my kids home so its up to him
He said what do you want?
I placed and order of a lunch a snack lunch . snacked on a few chips before I got home
When I got home I looked in the bag . Aside from the chips I received one piece of chicken
The bag was covered in oil and there were three scrunched up napkins inside
It looked like it came straight out of the bin
After ringing and no answer I rang and spoke to Ponsonby store manager . And thanked him for trying to get through too the other manager of Birkenhead
He said he spoke with him and I will get a free upgrade of large chips and the manager apologised
This was not to my satisfaction, I managed to get through and spoke to the manager myself and said how it was unacceptable to speak to me the way he did and serve me up a meal that looked like it came out of the trash and said I will come into the store tomorrow
I went in and showed him the bag and contents that I found not acceptable and said to him " as a manage how an earth could you present that to a customer it was not a full order and it looked like it can out the trash and offered me a free lunch

I felt physically sick at the state of the bag and told him I have seen horror stories of people spitting or getting paybacks on cheeky customers when I wasn't but merely replying to his mannerisms and rudeness when he was dealing with me, that I do not trust the food he is serving to me and I will proceed to make a further complaint this is not a good look for Kfc and he as a manager should know better
I feel very upset
Author: Dianne Smith

Offender: KFC - Birkenhead

Country: New Zealand   Region: Auckland   City: Birkenhead   Postcode: 0626
Address: Birkenhead Kfc highbury by pass
Site: kfc.co.nz

Category: Cafes, Bars, Restaurants


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