Complaint / review / scam report
KFC - Head Office
Poor customer service
I attended the East Tamaki KFC last night(2/7/17 at about 1900). I ordered 3x snack burgers. One of the burgers did not have a chicken patty in the burger. I returned the burger and what the KFC worker surprised me! She went to the back and showed one of the burgers that the meat was missing; returned with the same burger with the meat in it! At the time I was quite annoyed but did not want to complain as I did not want to get angry however after thinking about it this deserves a complaint because it's poor customer service. I would have expected a new freshly made burger in return rather than what I received! It reflects that maybe some of your workers need a revision on how they deal with such instances and realise that what they did is unacceptable.
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