People - PLEASE beware if buying from this company!!
I purchased a vehicle and queried about getting an alarm system fitted given that the vehicle needed to stay at the dealership for several days whilst they upgraded/changed bits to my requirements.
I was told that the new alarm would cost $940-00 (fitted)
The staff also stated that given the fact that I had just purchased a vehicle from them, there would be profit made by the company re the installation of the alarm. And that the $940-00 was what they would be charged by the "independent" car alarm installer. I was also told that the alarm to be fitted was to be a 4 star Mongoose alarm. Based on the above, I asked them to go ahead and install the said alarm.
When the vehicle was finally picked up, I again queried the alarm and was made to look silly when the salesman and manager categorically stated that my vehicle was fitted with alarm.
Given that it was fitted by an "independent" and cos I was not satisfied with the explanation, I requested a copy of the invoice, as well as contact details of the "independent" installer as I wish to query how the alarm worked, where the override switch was, etc etc.
I was initially told that they would be happy to supply the invoice.
When nothing was forthcoming (they prob thought I would not see this through), they refused to supply the invoice, citing privacy issues. PRIVACY issues?? For an alarm that I, as the owner, needed to know how to operate!!
I contacted Holden Australia.
Only then would the company provide SOME info on the :independent" installer. Turns out if is the panel beating shop NEXT DOOR!! They were great and stated that they only did what was asked of them by the dealer. When pressed for more info, I learnt that the dealer had asked the panel beater to install an UPGRADE to the existing CanBus factory fitted immobiliser (which is NOT what I asked for or agreed to). What's worse is that the panel beater claimed that the cost to the public to do such an upgrade was $399-00!!
I had the vehicle checked by 2 other installers and learnt that the alleged upgrade consisted of installing 2 parts (each of which cost $50 retail). The beauty of it all is that the upgrades itself was faulty and not fit for purpose.
I then took this company to the Disputes Tribunal and they once again lied to the Registrar.
Sadly for them though, the Registrar saw through their lies and found that a FULL refund was due to me for the $940-00.
Even then, I had to chase them for monies that they should never have charged me in the first place.
PLEASE be very aware when dealing with this company!!
I went to them thinking they were reputable and honest.
The experience was DISGUSTING, DODGY and PATHETIC, to say the least.