Hi my name is Claudia, I am very angry about how I have been treated by Jet star customer services.
My husband and myself booked a ticket to the Gold Coast on the 5th November 2012, and due to us arriving late, because an bereavement in the family we missed our flight, I was told at thee front desk theat if we wish to travel we had to rebook, so we did. The next booking I made was for thee 12th November a week later. This booking was made on thee 6the November 2012, however due to a computer failure I wasn't able to proceed to make a payment, I went back to the booking and found it was still sitting on my booking. So what I did I went into Internet banking with details that I had from the booking I made on the 5th November I made an automatic payment to Jet star. The next day I followed this up phone call to customer services at Jet star, they informed me theat I needed to send a copy of the Bank Statement, which I promptly did, a few minutes later I received a text that they had received the information and gave me a reference number CAS-675420-MS3VPF and theat it will be dealt withe in 15 days unless I was travelling with in 72 hours and that I had to contact service immediately. I was told to give them 48 hour and that it would be sorted. I never heard anything so I phoned back and was told that they would be in touch within the day, still nothing has been done.
My husband and I phoned again on thee 10th November and a this stage I was getting very upset because time for departure was getting closer, we were informed that it was very unlikely that we would be travelling on Monday, now this isn't good enough we have already booked our return ticket from Australia with another company on the 19th November and we are also going lose this money. The reason we will not buy another ticket, is because they won't honour the first ticket that we paid for why should we pay again. The only thing we want is for someone to take responsibility and give us the holiday that we booked for.