» » Kiwi Shuttles Dunedin Ltd - Extremely bad service | #1584

Complaint / review / scam report
Kiwi Shuttles Dunedin Ltd
Extremely bad service

After travelling for literally days, I finally landed at my home town. I tried calling kiwishuttles as I had used therm in the past, but won't again. The woman on the other line said I had needed to book before I arrived at the airport (I assumed they would have a shuttle outside like other companies). She got exceptionally vicious all because I mentioned they were cheaper than another company, thought that would have been a compliment. Then started practically yelling at me that they couldn't help.

At this point I started tearing up as I was running on very little sleep and tried to explain that my first flight in America had delayed me so much I missed my transfer and was out by a day, so even if I had booked it still wouldn't have worked out. But she just spoke very loudly over me that she couldn't help and hung up on me.

The poorest service I have ever received. I understand how they operate now, but there was no need to be so rude and treat me in such a nasty manner, not what someone needs right at the end of three days of flying home.
Author: vespula

Offender: Kiwi Shuttles Dunedin Ltd

Country: New Zealand   Region: Dunedin - Coastal Otago   City: Dunedin City
Phone: 0800365494
Site: kiwishuttles.co.nz

Category: Cars & Transport


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