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Complaint / review / scam report
Customer service

I made bookings very early to guarantee our connecting flights will work for us. 8 weeks ahead of flights. The Air NZ one went ahead easily and confirmation came within the week. 10 days later I called Jetstar and they told me to wait. 5 days later I called again and was on the phone for two hours and was told, after giving my details over and over again to wait. Another week passed and I rang again, this time the woman cut me off after talking for 30 minutes. I left it as I was very angry. A week later I phoned and was told my booking had been cancelled. I yelled at the poor guy and refused to be put on hold until he had all my details plus flights and gave me a new reference number and total cost. Because of the wait and mistakes by Jetstar I had to pay an extra $300.00. I am not happy about this at all and will not use Jetstar again unless they reimburse me.
Author: Marie Gallye

Offender: Jetstar

Country: New Zealand   Region: All Country

Category: Cars & Transport


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