My need to make an important & urgent business trip to Canada 's London Ontario to get my boxed books personal docs' effects out of a Canada post depot in London Ontario, [ held poste restante ]... corresponded with an Air New Zealand ad drive re discount Tickets in early May. I made a reservation to Toronto via Vancouver over the phone... D7QXCH and was told that the ticket price automatically included an insurance policy ! I was also told that payment need not be online...but could be done in person & this i did at Air N-Z's office at "the base" north of Hamilton. To repeat... from the Air N-Z rep on the phone, i understood that in buying this ticket, THE INSURANCE WAS INCLUDED as a matter of course ... that it would not have to be requested separately ! The ticket was paid for by a debit visa card.
But now with Canada Post employees on lockout crisis, i wanted to cancel [ or postpone & re-schedule ] and i now find out there it there is NO insurance !
Unbelievable and completely un-acceptable given the very High price i paid for this economy r-trip ticket in the first place !