I am writing a complaint regarding a worker named Monique G that served us at Hallensteins Manukau Mall Today,
From the moment my partner and I first walked in the store she looked angry and not approachable as she looked very STRESS and gave a bad attitude as she was NOT PROFESSIONAL OR FIT TO DEAL WITH CUSTOMERS.
When we wanted to exchange a size in our shorts we had just purchased and had not left the store Aliya K (Worker) kindly asked Monique to serve us as she needed assistance with it. So we were handed over to Monique,
When we kindly explained all we wanted to do was exchange a size in one of the shorts we bought, silly Monique closed her eyes and rolled it plus in a Angry Aggressive Tone asked us what did we want after Aliya K had also explained what needed to be done which was simple.
As much as I was angry with her rude attitude I held it in an explained nicely as I could of made a big issue and growl her in front of every customer which would be a bad look on your company but I didn't as my family and friends love and always buy from your company.
Now the real issue as to why I am complaining is because she purposely left the tag on the shorts and as we walked out of the store it beeped and everyone looked at us and she did not say or do anything so we assumed it must of been a mistake and we went of and carried on shopping in the mall.
#Every shop we walked in beeped and it was HIGHLY EMBARRASSING as if we had stolen something and people would turn and look at us and other store workers would look at us suspiciously and surely watch our every move.
# I finally had enough as there was a store that got me and my partner to walk again and again to see which one of us had the beeping and they looked at us real mad as if we had committed a crime... But luckily we had our receipts we went back to hallensteins to sort it out.
The GUILTY Monique just looks at us as we walk in and I had to ask another worker to check it out and take the tag off!!
PLEASE DO SOMETHING ABOUT THIS BAD EXPERIENCE OR HIRE SOMEONE MORE FIT FOR WORK OR MY WHOLE FAMILY AND FRIENDS WILL STOP BUYING FROM MANUKAU MALL AND ONLY GO TO BOTANY BRANCH AS WE ARE LOYAL CUSTOMERS!!