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Complaint / review / scam report
Repairs, refunds, replacements

I bought a kodak camera in New Zealand. It broke. I returned it to the business I bought it from, they sent it to Kodak repairs in New South Wales, Australia. When I phoned to check 1 week later what was going on I was told it needed a new LCD screen but there were none in stock and they didn't know when the parts would arrive. I phoned 1 week later same story. I requested a replacement or refund, Was told they don't give refunds and had none in stock to replace. By the way I am now dealing with people in Manilla! I phoned 1 week later and was told the same thing. No idea when the parts would be in, no replacement or refund. I have no camera and no idea when I might get it back. It has now been 31/2 weeks which may not seem long but that is not the kind of service we are used to.
Author: Cheryl Vallance

Offender: Kodak

Country: New Zealand   Region: All Country

Category: Electronics and household app.


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