Complaint / review / scam report
KFC ulster street hamilton NZ
Found unidentified chunk in my food and pathetic customer service
Hi, me and my partner after finishing our work we went to KFC on ulster street hamilton today for feed around 3.35pm. The whole experience at that store was more than pathetic and service was below than poor service level. The order taker got 4 customers in total and all she was doing was taking the one order at a time and making us wait until she delivered the food to the first customer and then so on. It took at least 20 mins in total that we received our food. Adding on that we ordered $9.90 wings and wedges which include krusher as well. And here krusher and wedges were the main reason to have that meal combo. after taking the order that lady told us that we can't serve you krusher as our machine is broken and offered us the small cup of soft drink. Like really??? there was no bloody apology for the inconvenience and no sign at the front so the customer can know about your broken machine and we can make our mind for our drinks!! Or maybe we would not have order food here and go somewhere else. The Food was cold and we have been served the special type of the wedges (A Big Chunk of fry waste may be) that you can see in the attached picture which was replaced by the same lady without any apology again!!! And ofcourse wedges were cold and soggy this time again. you will also see the chicken patty and we were sick of going back to the counter again. As per my knowledge KFC is renowned for its CHICKEN which is always soggy and we have to think before we eat it. I think, particularly this store do not know the definition of the fast food and the customer service at all. Floors were so sticky look like someone mopped with sugar syrup! I experienced bad service twice for getting cold food but I ignored it. But this time, I am way too much pissed that I have to complain about it I am concerned about my health. what happen if it would have served to any kid?? anyone can see that big chunk easily with their open eyes. i would have posted it on facebook but I really want an answer from you guys that what would you do if you would be in my place. Waiting for the reply!!
Members, of group Guest
, can not leave comments on this publication.
on our website, it will take a few seconds.