Complaint / review / scam report
KFC Hornby ChCh Staff member NATASHA
Today I went to KFC in Hornby with my family and friends and was served by a girl on the drive through called Natasha, myself and my friend were both absolutley appalled by this rude arrogant girl. There was no sign up indicating that their was only one window operating clearly we were not popular as we were chatting and waiting at the first window untill we were waved aggresively down the next window and when a sign was suggested we were met with a huge attitude and what I can only describe as the worset customer service I have encounted in my life. At 38 years old this is a huge call to make. The rude loud sighing at the window along with the agressive scowl was just unforgiving to be honest, I am unsure of how this person A got a job and B keeps her job. When she handed me three drinks with out a cup holder and I asked politely for one I thought this was going to tip her over the edge. I have phoned the manager of KFC in Hornby Christchurch who did apologise on Natashas behalf and say she would talk to her. To be honest after her performance today I would be expecting a little more than she will be spoken to I would have thought a phone call or letter of apology would have been more appropriate, I know this probably sounds a bit crazy to you and I only hope you have cameras of which you could watch this behavior today. I cannot reiterate the aggressive, rudness of this girl and representing such a large food chain with in New Zealand I can only see this as bringing your company down. If girls like this is all Hornby KFC can hire then they seriously need to take a long hard think about their business name and who they are representing.
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