Section 24 of their Terms and Conditions state:
"In the event of a refund being processed against your order, this will be given using the method in which you originally paid for the order."
"Credit card purchases will be refunded to the credit card used in the original transac, the value of which will not exceed the original amount paid."
However they decided to issue a six-month 'voucher' which has now expired. I will no longer be shopping with them and have asked for my money to be refunded to me.
They refuse to return the funds. This is theft!