This company will advertise a pop-up that you have won $3, 000 U.S. dollars towards a holiday package. It will include 6 days in Orlando, Florida, a 7 day economy car rental, 4 days in Daytona beach, 4 days in the Bahamas including a cruise.
You have to pay upfront on your credit card, the original price was $898.00 U.S. but they offered it to me for $498.00 with the exception of one less day in Orlando. You have 18 months to take the holiday. You can print off the confirmation letter (4 pages long) after replying to a taped telephone conversation and payment, that you have to reply agree or disagree to each question. You are not allowed to ask any questions at this time although I did ask questions prior to this. The company were very keen to show me their website and the wonderful resort they have but take note, there is no email address on their website to contact.
There were discrepancies in the confirmation letter to what I thought I was getting. There was no email address to contact this company in the letter and the telephone numbers given were disconnected when I rang. The original number I rang, I can't seem to get through now as the response is "Thank you for calling, call agents are busy, please hold on..." of which it is never answered or is engaged.
There is no other way to contact this company and you are only allowed 7 days to cancel your vacation from the date of purchase. Beyond this time the money you paid is non-refundable.
I have been in contact with my credit card company and under international law, once a withdrawal has been made from your credit card you have 30 days to refute it. Unfortunately, you can't just stop a transaction as it is a legal confirmation when you give your details over but once the money has been lifted from your account, the company should give you notifcation in which you can reclaim the monies within 30 days. Summer Bay Resorts have not given me any notification apart from the letter I had to download myself and are not contactable for me to cancel within the 7 days.
This company is not upfront with what it is providing, they say you can ring back to ask any questions you like about the package but the number given to make the reservations is disconnected. I strongly recommend you DO NOT REPLY TO ANY POP-UP concerning SUMMER BAY RESORT, FLORIDA at www.sbrholidays.com
I have read of other disatisfied people who have been "taken for a ride" with this company. If SBR Resorts are reading this email, I sincerely hope you will contact me.