I'm in New Zealand, and I've just come back from 2 months in Canada and the US.
Before I left , I paid **$350** to the power company to cover the period that I was away for. I live on my own, so the bills are usually small.
Imagine my horror when I get an email from my sister saying that my power has been **disconnected** !!!!!!! #$@#$#@@$
Now , I would have thought that $350 is ample for an unoccupied house for 2 months. The only things using power in that time are hot water (usused, of course), fridge and burglar alarm.
Genesis took over from another company, and when they did so, they sent out all the usual guff about **how we're pleased to serve you, yada yada yada**. Yeah, right .....
I have NEVER in my life had such a shoddy experience as I have had with them. I will be switching power companies (leaving Genesis Energy), and if there is anyone in New Zealand who reads this, I will encourage them to do the same.