I flew from Auckland to Bengaluru on Malaysian airlines (MH 104 and Mh 132) on 18th dec 2015. I am flewed once overseas before. I was nervous and wanted to get on plane as soon as possible. The lady in the counter told me i can carry only one bag as a hand bag and made me put my laptop bag in the baggage and asked me to pay extra money as my baggage is more than 30kgs. I didn't knew what to do and i was devastated. I just wanted to get on flight so i paid the money. They charged me $492.00 for the excess baggage.
On the receipt they did not mention what was the excess weight and everything seem dodgy. Once i got on flight most of the people had two piece bags as a hand bag. When i asked them they said they did not pay any extra money. I really felt so angry. I believe rules should be the same for everyone. Just because i was looking nervous i felt Malaysian Airlines took advantage of me.
When i was flying back on MH0133 i had miss my first meal because they had only fish for dinner. This was the worst experience i ever had. I will never fly with Malaysian Airlines again and Will not suggest any friends or family of mine to fly with you. I am really disappointed for not being fair on all paasengers. I paid $492.00 for the baggage which is not worth more than $200.00.