Complaint / review / scam report
Kylin Image Photography
Great disappointment with wedding album
Do NOT fall for the beautiful photos and albums they show you! You will find a vast difference with what you actually get after you've handed over the money. That's if you even receive the album they promised you in the first place! We had our pre-wedding photos taken in March 2015... still waiting for Kylin Image to finish our album... no end in sight. Kylin Image use designers and people in China to make your album. They will require A LOT of your help to do the job that you've paid them for and hopefully you know Chinese/Mandarin LOL! And after all the efforts and countless hours you've put in to help them with the album, don't be surprised if you are presented with primary school level of album layout and looks, with twisted uneven photos.... We were literally shocked, horrified and speechless by the standard of work and quality of the many draft copies they showed us. Multiple editing are required but Kylin keep screwing up each one! The level of incompetency among their editing staff is astounding! Their designers in China actually admit that albums that their customers receive will NEVER look as good as the sample albums (they presented to you before you sign up). At this rate, we will need ACCC and Consumer Affairs' help to get our album... or a refund. PLEASE STAY FAR FAR AWAY! DO NOT SACRIFICE YOUR BEAUTIFUL WEDDING MEMORIES/MOMENTS WITH THIS BUSINESS! We made the grave mistake of choosing Kylin Image, we hope to save you from the same plight.
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