Re: complaint customer service!!!!!
we purchased a washing machine by 22 Sept from Smith city Timaru, the sales person confirm that the washing machine will be delivered by afternoon, 30 Sept 2016. (we agreed with that)
but they did not make delivery on that day, because your stuff forgot booking a delivery.
We contacted Smith city AGAIN by Monday 3rd Oct 2016, they said that it will be delivered by 4th Oct 2016.
Today( 4 Oct 2016), we got phone call from stuff of smith city timaru, who said we can not delivery the washing machine today, BECAUSE YOU DID NOT PAY THE DELIVERY COST!! YOU MUST PAY THE DELIVERY COST THEN WE CAN ARRANGE DELIVERY DATE, BUT NOT TODAY!
the question is why you stuff did not mention about delivery cost on the purchased date?
during these time, your stuff did not mention the delivery cost as well.