» » Strandbags - Customer Service | #1567

Complaint / review / scam report
Customer Service

I visited Strandbags which was located in Manukau Westfield Mall. I have to say what a horrible experience I had today, I was purchasing some products and when I was paying for my items, the customer service I received was terrible. I was enquiring about a offer which was advertised in the store when the sales assistant (Karishma and Inah) began talking very rudely to my family. They began getting quite angry, refused to answer our questions and started shouting at us. They threatened us that they will call the security for no apparent reason as from our side we were talking calmly with proper manners. They also began telling us to get out of the store, I must say that with the kind of customer service provided I do not think I will return to the store. Your staff are not properly trained and have absolutely no respect for customers. As a sales assistant they should be able to answer their customers queries and fulfil their requests as that is what they are being paid to do. Sales assistants are representing your business and are required to provide customers with excellent service to ensure that customers return and so that these customers give good will to the business to their family and friends. I'm not that upset about the customer service I received in general however I am more upset of the fact that I received this service without any reason. The sales assistants at this store was very judgemental, rude and completely clueless. The sales assistant Karishma was especially rude as when I asked her for her name to make a complaint she then hid her name tag. I then asked the other sales assistant for her name she just ignored me and began to look up towards the ceiling. What did she find interesting up on the ceiling I still do not know. I actually thought that Strandbags was a well know store here in New Zealand but visiting their store now, the store is probably well known for its shitty customer service. I was here on holiday from Canada, good to see how New Zealand's stores and their people are.
Author: Zeena

Offender: Strandbags

Country: New Zealand   Region: Auckland   City: Auckland City
Address: Westfield Shoppingtown - Manukau
Phone: 092621881

Category: People


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