Vending Direct (Auckland)
Absolutely atrocious! Trying tirelessly to reach them THEN when you eventually do the male voice on the end of the phone responds with 'I will get ...... (female name) to contact you'
Its been 4 months and still no reply nor a response from my continued attempts to make contact. After giving up I handed the matter over to a colleague to find another vendor. She first tried Vending Direct who to our surprise politely said they would email a form through for us to complete and once done then they would action our request. The form was completed on our part and emailed straight back to them without delay. Following this and more repeated attempts we've had zero replies from them.
I find this appalling customer service. It's unprofessional, it's well below the very basic standards for any business reputation and this business will never be recommended with confidence.
We will and suggest others do the same, put your money in someone else's till because Vending Direct clearly don't need future business :-)