» » KFC - Head Office - REHEATED QUALITY | #1170

Complaint / review / scam report
KFC - Head Office

Between 10:30-11:00 pm on the 19 of May i picked my grandmother up from her Manurewa house, after I finished work. Randomly she asks for a treat of KFC every now and again.
That request came again last night.
So I pulled in to KFC Manurewa drive thru and ordered a Dinner for 2, switched our potato and gravy to just plain gravy at a extra cost, asked for fresh fries with extra seasoning. Drove thru paid for my order waited a few minutes recieved my order and drove away. As driving out of Manurewa and into Takanini we decided to eat some fries, that i thought were fresh with extra seasoning.
I was angry that my order had not been fullfilled and my fries had been reheated nearly burnt they were a deep dark brown and tasted like OLD REHEATED FRIES. We reached my house in Papakura sat down to eat our food opened my box of chicken and it was not appealing i thought maybe they reheated those aswell. Looked closer at the chicken placed a piece on my plate there was hardly any skin on there whatever there was looked like it had been fried off only spots of crispy crumbs like the skin fell off when the chicken was reheated or got stuck to something and came off, one drumstick in my box had half of the chicken on there like someone had eaten the otherside. As for our plain gravy was very cold.

Ususally we go to KFC the chicken is lovely the fries are hot fresh extra seasoned the gravy compliments the chicken and chips we have to wait awhile but its well worth the wait and money.
Though this visit was very dissappointing and surprised how quick our order came when it takes longer other times.
Our fries were old chicken was not normal and the plain gravy was cold it tasted rotten we recieved an extra potato and gravy not sure if it was an accident and put in by mistake or given simply out of guilt because they gave me old fries and chicken with cold gravy.
Might I add the potato and gravy however was not hot either but just a tad warmer then the plain gravy.

I am absolutly disgusted the quality was awful. We treat ourselves to KFC because of the flavour the fries your seasoning and the plain gravy and wat we recieved didnt even taste like we were eating KFC.
I do expect you to get in contact with me about this incident immediately.

Kind Regards.

Alana-Louise Harris
15a Winiata Terrace, Papakura
Author: Alana-Louise

Offender: KFC - Head Office

Country: New Zealand   Region: Auckland   City: Manurewa   Postcode: 2102
Address: 312 Great South Road Otahuhu Auckland City Auckland
Phone: 92762994
Site: kfc.co.nz

Category: Shops, Products, Services


Members, of group Guest, can not leave comments on this publication.
Please register on our website, it will take a few seconds.