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Complaint / review / scam report
KFC - Head Office
Poor service and product

I went to KFC in Amahou Street, Rotorua at 5.30pm on Saturday 7th January. Firstly there was nobody a the counter and the lady from the drive in window eventually came to serve me. I ordered firstly a 2 piece pack and asked to change the potato dishes gravy to a strawberry cheesecake - on your website they said it was possible to do this. They had no provision to do this on the till within the shop so they said they hod take the potato and gravy out of the pack and give me a cheesecake. They gave me the cheesecake in a bag seperate. They did not give me a cup for the drink and I had to remind them. The drink, which was L & P which was tried when we got home was disgusting and we phoned them to let them know and they said the pump? Was obviously not working. I also ordered a Hawaiian burger and a strawberry cheesecake which had not been put in the bag along with the previous one and fortunately I checked before Inleft the shop. Also the Hawaiian burger was almost cold and the chicken a bit tough as though it had been cooked for awhile. I have bought these many times before as carry outs and they have always been of a higher standard and warm to hot. I live less than five minutes from the store.
Over all my experience with this KFC has not been good. I would also like to mention that I know go into the store as when I go through the drive - in I would often not get what I ordered.
Author: N B Aspinall


Offender: KFC - Head Office

Country: New Zealand   Region: Bay of Plenty   City: Rotorua   Postcode: 3010
Address: 1289Amohua Street
Site: kfc.co.nz

Category: Shops, Products, Services

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