I am writing a complaint against a local Company in Stamford CT. U.S.A. -
CD MasterCopy. I ordered a large number of DVDs to be duplicated via a 3rd party associate in the United States. When received the casings on most of the DVDs were broken, and many of the DVDs were BLANK !! In addition to this, the artwork was of a very inferior quality. With absolutely NO support from their Customer Representative - Renee Lonchana - who would not respond to our associate following many requests for assistance, I have been forced to report this Company - CD MasterCopy - to the appropriate local advocates. This Company in my opinion should not be operating as a business. We paid in full, and up front, for the work to be done - now we cannot distribute any of the DVDs to our Customers as they are used to a far more superior product and as mentioned - most of the DVDs are blank. The Company - CD MasterCopy - have basically ignored ALL our requests for assistance. I am not sure if you are the correct local Business advocate for me to report for this time of business transaction ... if not, can you assist with who we should refer this total negligence to. After spending so much money in good faith, and then to be ignored in my opinion, is criminal. All the DVDs have now been disposed of. I am disgusted at the behavior of CD Mastercopy and their "Customer Support Representative" Renee ... I can't believe that is her title - Customer Support ... what "support" ??? Thank you for the opportunity to bring this Corporate negligence to your attention. Michael Taylor - All About Fishing.