» » Vodafone New Zealand - Can't get an answer/service! | #776

Complaint / review / scam report
Vodafone New Zealand
Can't get an answer/service!

I am extremely frustrated. I have contacted Vodafone five times. First four times was by phone and someone was supposed to contact me. They still haven't. Two days ago I sent a fax. Still no-ne has contacted me. This has been going on since October 10th and now my phone has been barred. I spend most of my time working in Australia so these calls cost me. I have just tried their online complaint email but it doesn't even work! I fill in each field on the complaint form and it keeps coming up with: 'Topics requires a value' There is no topics field. I even had someone else look at it with me and they think the site is not set up properly.

The details are as follows:

On Oct 10th 2008 I called from Australia and requested my phone be put on pre-pay. After discussion with a very helpful lady we agreed this would be the best option for me at the moment with my travelling. The lady told me that would be done and that someone would contact me (not sure if it was in writing or by phone)

Nov 12th: I was in NZ so called and spoke with Sam. I had received an overdue notice and I said I was not prepared to pay for a months contract fee when I had requested pre-pay. After some discussion Sam said they would have to 'pull my call' to check if that was the case. I said that would be great as it was all straightforward. Sam told me someone would get back to me in about an hour. No-one did.

Nov 13th: I called again and spoke with another man who said Sam was dealing with it and he emailed Sam to let him know I was still waiting for a call. No-one called.

Nov 27th: I called again! This time from Australia. I spoke with Khaled who said it was Sam who had to follow through on this and he would let him know. I had received another text saying my phone would be barred. I explained this to Khaled who tried to put me through to another department that would help but could not get through. I felt very frustrated and told Khaled I did not want to hang up until it was sorted. He was very nice but since he could not get anyone to help him, he could not help me. So he promised someone would contact me either that afternoon or the next day. He put a note through to collections to hold the bar.

Dec 1st: I sent a fax in the hope soemone would contact me. I'm sick of paying for expensive internaitonal phone calls. I also received another text saying my account is overdue and I can't have full service until it is paid. So much for Khaled sending a note to the collections department.

I am so frustrated I found this site and so here it all is.

What on earth am I supposed to do to get through to someone?
Does anyone know how else to get a result from Vodafone NZ? Or if there's a way to get the complaint form to work on their website?
Author: Karen


Offender: Vodafone New Zealand

Country: New Zealand   Region: All Country

Category: Shops, Products, Services

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