I used Luxury Airport Shuttles Ltd for travel from Auckland to Tauranga after flying in from Australia.
On the way back to Tauranga, we travelled via Matamata to Te Poi to drop off a customer meeting a transfer to Rotorua. We then continued to Tauranga over the Kaimai ranges. As I live in Bethlehem, I was somewhat surprised when your driver drove straight past the Cambridge Road turn off. I questioned the driver and he said he was dropping people off at Greerton and Welcome bay before dropping me off at Bethlehem. I found this quite strange as this involved travelling to the other side of town before returning back to Bethlehem to drop me off. I asked the driver to drop me off back at the Cambridge Road turn off and I would get my wife to pick me up.
He proceeded driving and dropped me off in Cameron Road. I found the attitude of the driver less than satisfactory. if this is what you consider normal customer service, I shall never use the services of your company again. When I told him I was not impressed with being driven to the other side of town, he said just send in a complaint.