On 8 June an unknown person picked up my bag from Wellington airport. The error was reported early morning 9 June and AirNZ arranged for the bag to be sent from Wellington to Christchurch to be there for me when I flew back in from Rotorua on NZ5785. the Wellington flight NZ5359 was delayed by around 45 mins so I asked if I could use the Koru facilties to do work until my back arrived. I am a GE member. I was told by a very rude young lady Timara, that I couldn't use the lounge as it was for departing customers only. She was not interested in why I wanted to use the lounge or the fact that I am in there at least once a week. I asked who the duty manager was and got his details advising I would be laying a complaint. the duty manager at the time was Gurkirat Singh. After about 30 minutes he came over to where I was sitting and asked me what the issue was. I explained and he said he would need to go and ask someone! I said don't bother it was too late.
It is about time your staff had some customer services skills. I am presuming the lounge is not run by Koru or ANZ but we are your customers and you should make they have the right capability to do the job. I at least expect to get treated politely and in this case there should not have been any dispute about me being able to use an extremely empty lounge