My name is Angela Marle, On 25/1/2017 I booked my flights to the UK using House of Travel, Parnell, travel consultant Linda NETTAR. I flew out to UK on 29/8/2017, EK449. I had separate flights in the UK to Greece for my daughters wedding.
On my return to Auckland, I was at Manchester airport 24/9/17 and went to check in EK448. I handed my itinerary with my flight details on. The said my flight was on 21/9/2017 and that they cancelled my flights and I would have to pay. My itinerary and House of Travel app had shown me flying out 25/9/2017 not the 21/9/2017. I was crying and they said my travel agent had made the mistake and I must take it up with them. I handed them my credit card which declined. I then gave them my eftpos which has a mastercard attached and asked them to split the payment which was excepted. I contacted the Manager a female, I have forgotten her name at the Parnell branch, Tel 09- 3559130 and explained what had happened on Monday 25/9/2017. She said she would look in to the matter and get back the following no later than mid day. She did make contact and apologised saying it was there fault and they don't know how it happened. I went in that day with my receipts and itinerary as she said she would refund me in full. It was nearly $600. She said it would take a few days for the payment to go in to my bank. I t now 10 days on I have not received the payment or received any further contact. I am not satisfied with the service provided. I was a single female flying on my own.
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