Location:Christchurch Northland Mall(on main north road) Flight Centre.
Me and my daughter had to go to Auckland, so we looked up for cheap flights on the air new zealand website.
And I heard that Flight Centre gave a 5% discount from the cheapest flights that we find ourselves.
So, the next day we took in to the Flight Centre(located in Northland Mall)the cheapest flight we had found which was on 28th July at 4.30 on air newzealand.
We were served by a lady, Ellie.She looked up on the site and told us the ticket we were wanting to book for was not available.We asked for the cheapest flights available for us on air newzealand but there were only expensive ones according to the costs Ellie called out to us.
Therefore we asked her to find a cheap flight for us on jetstar.We trusted that Flight Centre would find us the best price tickets as their slogan was to provide customers with the cheapest flights.
Ellie told us that the best price for us was a return flight on 5th July leaving Christchurch to Auckland at 9.10am and returningon the same day of 5th July from Auckland to Christchurch at 5.40pm which was at the price of $348.00 for 2 adults.We double checked by asking Ellie once more if this flight she told us was the cheapest and she replied 'yes'.So we trusted her and bought the flight tickets in cash($348.00).Then she told us it would take about half an hour for the flight tickets to arrive on her email to print it out for us and asked if we wanted to walk around the mall untill she received them.We looked up at the clock and it was approx 4.45pm but my daughter had her piano lesson at 5pm so we told her we would come back on thursday to get our tickets and returned home.
When my daughter was doing her piano lesson I went on Jetstar to check the flight we had bought on the Flight Centre website.I looked up the exact same date and times and found out that the return flight price for 2 adults was $196.00!!
I was extremely suprised and straight away rang the Northland Mall Flight Centre at 5.45pm and told them the price difference was huge.The man who answered told us if we bought in the proof by printing the evidence of the cost on the Jetstar website and it was the same date and time that we had already bought we were able to get the flight with that price of $196.00.So we planned on going back to the Flight Centre the next day as they were closing 15minutes after the phone call at 6pm.
On the next day June 29th approx at 4.40pm we took the evidence to the same Flight Centre and asked for the return of the overpaid money, but different to what they told me yesterday on the phone the worker serving me told me we could not get a refund of the money as the prices of the flights changed often and she and the manager believed Ellie carried out her work perfectly correctly and they told me that the 2 tickets we had bought must have been the cheapest at the time we were in Flight Centre therefore they could not give us the refund.So I asked to check the Jetstar flight cost at the present time on the web and said we would leave with the tickets that we had bought earlier on if the price was different to the price we had seen of $196.00 for 2 adults but if it still remained the same we would like a refund of the overpaid money.
But their reply was that they could not go on Jetstar to prove to us and that they could not refund our money what so ever.So I repeatedly told them that the way their jobs were carried out was wrong and because of it I was ripped off $152.00 therefore it was right for them to return my overpaid money to not give any damages on me.However throught out this process they called the security guard without even bothering to solve the problem.
The Flight Centre manager and the staff who works in Northland Mall drops the Flight Centre's corporate image to the lowest.I feel extremely disappointed in the way Flight Centre handled my issue and I no longer on my own, want to deal with those who can't even carry out their jobs properly.
I wanted to report to the police and get the time I was in Flight Centre when I bought the ticket from the cctv as evidence and find whether Jetstar's cheapest price at that time was the same as what I had paid.
But as you see I felt that on my own it was hard to get what I wanted facing the manager and staff who weren't willing to do anything about the issue.
And therefore I am asking for your help.
It would be great if you could give me some ideas on how to resolve this issue.